🔷Where do you ship?

Please refer to the listed countries below. (Content to be updated without notice period)

🔷My country isn’t listed.

We are very sorry that your country is not listed, however, we are planning to expand to your country soon. Please stay tuned and check frequently.

🔷I would like to cancel my order. What should I do?

It is not possible to cancel the order or modify the shipping address after the order is in “packing” status. If you have any problems, please contact us as soon as possible.

🔷When will my parcel be delivered?

Usually, once the order is submitted, the preparation of your order takes place within 5 working days while delivery timing by the courier may change depending on the destination. It could take up to 25 working days. The expected shipping date is a reference to when the shipment may be shipped out.

We'll try to deliver within the specified time frame but in some cases, your delivery may take longer due to high season, temporary order peaks, or unexpected events occurring.

🔷What's your Warranty policy?

All merchandise exchanged in the G.Point Store is not eligible for warranty. All of the products are released “as is".

🔷How do I track my shipment order?

A notification with tracking information shall be sent to the email filled in the order page. If you have any additional questions or concerns, please feel free to contact us.

🔷Do I have to pay for international shipping?