We do not accept returns of products unless there is a quality issue that we cannot solve. Any product that is returned without prior approval will not be refunded.

If you have purchased our products and are experiencing any quality-related issues, please contact our customer support team at [email protected].

🔶Non-returnable Items

The following items cannot be returned:

• Gift cards (except as required by law)
• Prepaid game cards (e.g. World of Warcraft, Xbox 360 Live, Wii Points, etc.).

🔶Damaged Items

Non-returnable items that arrived damaged or defective are eligible for a refund (in G.Points) or replacement, subject to the following condition:

• The user must provide a video to demonstrate that the product is defective and specify the issue.

🔶 The following are NOT covered by the refund policy:

• Defects caused by disassembling the product, third-party modifications, neglect, wrongful use, etc.
• Defects caused by normal wear and tear.
• Defects that occurred during the shipping process.
• Consumable items such as mouse grips, mouse skates, etc.
• Damage caused by electrical, fire, water, or other force majeure events.